Source: Lysa TerKeurst
“But the seed on good soil stands for those with a noble and good heart,
who hear the word, retain it, and by persevering produce a crop.”
Luke 8:15 (NIV 1984)
I was talking with a customer service agent from an online company I have enjoyed
doing business with for years. I called thinking she could help me with a return. But
when I explained I needed to return this certain item, things started to head south
with our conversation.
She informed me that my item wasn’t on the returnable list. It was on the final sale
list. I had no clue there was a returnable list and a final sale list. It wasn’t posted
online or stated in their catalog.
I logically stated my case and felt sure she would see things my way. But she didn’t.
No matter what I said or explained, she wouldn’t budge.
I knew the lady on the other end of the phone was just following procedure, but it
made no sense. It wasn’t right and I was frustrated!
And my tone of voice made it clear just how frustrated I was.
Later that same day, I was in line at the grocery store behind a man who wanted to
use an expired coupon. The check out gal calmly stated she couldn’t honor his
coupon. Well, he didn’t like that one bit. And he made sure everyone around them
knew how much he didn’t like this situation.
I stood back appalled at his actions.
Until … I started thinking about the fact that I’d acted almost the same way with the
customer service agent who refused what I wanted. The conviction wove its way
through my heart and made me feel so badly for the way I’d reacted toward that
After my call, she probably moved on to the next frustrated customer. And then the
next. And then the next. Suddenly, I felt so sorry for her.
I decided it wasn’t her desire to not be able to help me. She was truly just following
the orders of the higher-ups at her company. I imagined her packing up her things at
the end of another long day and heading home. A home where she had to face her
own daily aggravations and frustrations.
That’s when it hit me. While on the phone, I never pictured her as a person really. To
me, she was just a voice on the other end of the phone that was causing me extreme
How might my reaction have been different if I’d stopped to think about her as a
woman just like me? What might it be like to be her, to live her life, and to have to go
to her job every day?
I decided God was trying to get my attention to be more aware of my reactions. More
aware of handling daily frustrations in a way that reflects a heart that loves the Lord.
In today’s key verse, Luke 8:15, Jesus reminds us, “But the seed on good soil stands
for those with a noble and good heart, who hear the word, retain it, and by
persevering produce a crop.” (NIV 1984)
I want Jesus’ message to fall on a heart that is humble and fertile enough to:
Receive God’s Word …
Retain God’s instruction, and …
Reflect God’s character in both my action and reactions.
When I stop to think about this I am challenged. Whether I am talking with a
customer service representative I don’t know or interacting with those I do everyday
life with, I want to work towards being a woman who displays godly character. Just
like Luke 8:15 encourages, whether I’m having a frustrating conversation or a
friendly one, may God’s messages of truth have such an impact on me that my heart
and my mouth remain noble and good.
Dear Lord, it’s easy to honor You with my carefully thought through actions but,
sometimes much harder with my reactions. Even when I’m caught of guard, may
Your love and patience be the spillover from my heart. In Jesus’ Name, Amen.
Sometimes we need a friend to encourage us as we make right, godly,
Lysa TerKeurst does just this in her new book Unglued.
For more information, visit http://www.ungluedbook.com
Lysa TerKeurst is a New York Times bestselling author and speaker who
helps everyday women live an adventure of faith through following
Jesus Christ. As president of Proverbs 31 Ministries, Lysa has led
thousands to make their walk with God an invigorating journey.
Visit http://www.LysaTerKeurst.com for daily inspiration.